Chatwoot
An open-source customer-conversation platform joining website chat, email, social messages, WhatsApp, and other channels with assignment, help center, automation, bots, and APIs.
Why use it
Use Chatwoot to move player questions out of personal accounts into a traceable queue, self-host for data control, or use cloud hosting to launch multi-agent support and a knowledge base quickly.
Where it fits
Use analytics, feedback, player support, and updates to fix issues and decide what to improve after launch.
What to check
The MIT core is free to self-host but requires upgrades, backups, email, and security operations, while some advanced or cloud capacity is paid; external channels such as Meta or Twilio may charge separately.